Legal

Refund Policy

Last updated 7 October 2026

Payments for ClientPick are non-refundable, except where the law requires otherwise.

1. No refunds

Subscription payments, including the first payment and every renewal, are not refunded, in whole or in part, and unused time in a billing period is not credited. Before you pay, the Free plan lets you see what ClientPick finds for your business.

2. Cancelling

You can cancel at any time from your account. Cancelling stops the next renewal; it does not refund a payment already made.

3. Mistaken charges

If you were charged in error, for example twice for the same period or after you had cancelled, write to [email protected] and we will correct it.

4. Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle may, at its own discretion, consider a refund request made within 14 days of a transaction under the Paddle Buyer Terms.

5. Your legal rights

If you are a consumer in the European Union, the EEA, Switzerland or the United Kingdom, you may have a statutory right to withdraw from a purchase within 14 days. By starting to use the Pilot plan straight after paying, you ask for the service to begin immediately and acknowledge that this right ends once it has begun, to the extent the law allows. Nothing in this policy limits rights that cannot be limited by law.